Refund and Returns Policy

Effective Date: December 20, 2024

At Nivo Car Tech, we are committed to providing high-quality products and excellent customer service. However, we understand that there may be instances where you need to return an item. This Refund and Returns Policy outlines the procedures, conditions, and rights you have regarding returns and refunds for purchases made through nivocartech.com.

By making a purchase on our website, you agree to the terms and conditions outlined in this policy. Please read carefully to understand your rights when returning products.

1. Eligibility for Returns

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we accept returns under the following conditions:

  • Returns within 30 days: Products must be returned within 30 calendar days from the date of delivery.
  • Condition of the Product: The product must be in unused, undamaged, and resalable condition with all original packaging, tags, and accessories.
  • Non-Returnable Items: Some items are non-returnable for health, safety, or customization reasons. These include:
    • Used tires or products that have been installed or used.
    • Personalized or custom-made items.
    • Gift cards.

Please verify product eligibility before returning any items.

2. How to Return an Item

To initiate a return, follow these steps:

Step 1: Contact Us

Reach out to our customer service team at info@nivocartech.com or (910) 686-4158. Provide the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Proof of purchase (order confirmation or receipt)

Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.

Step 2: Pack the Item Carefully

Once you have received your RAN, package the item securely in its original packaging. Ensure that all components, manuals, and accessories are included.

Step 3: Ship the Item Back

Return the item to the following address:

Nivo Car Tech
Street: 90 N Gamble St, Shelby, Ohio, 44875
Phone: (910) 686-4158
Email: info@nivocartech.com
Website: www.nivocartech.com

You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect products).

3. Refund Process

Once we receive the returned product and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

Refunds are generally processed within 7-10 business days after we receive your returned item. However, depending on your payment provider, it may take additional time for the refund to appear in your account.

4. Defective or Incorrect Products

If you received a defective, damaged, or incorrect product, we sincerely apologize for the inconvenience. Please contact us within 7 days of receiving the item to initiate a return or exchange. We will cover the return shipping costs and offer you a replacement or full refund.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the unwanted product and place a new order for the desired item.

6. Restocking Fees

In some cases, a restocking fee may apply to returned items, typically ranging from 10% to 20% of the product price. Restocking fees apply to products that are not in new, unused condition.

7. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Nivo Car Tech
Street: 90 N Gamble St, Shelby, Ohio, 44875
Phone: (910) 686-4158
Email: info@nivocartech.com
Website: www.nivocartech.com